For the Win : Incident Costing

We're happy to share that our next monthly release is bringing Incident Costing as part of the guided incident management process.

Every moment of confusion during an incident has a price tag

In today's digital landscape, cybersecurity incidents are not mere technical issues... they’re business problems. From insider threats to data leaks to extortion, modern organizations face increasingly complex risks that demand more than reactive firefighting. Yet many teams still treat incident response as an ad hoc crisis routine, focused only on containment and recovery.

What’s missing is a shift in mindset and a simple incident costing approach From chaos to clarity, reacting to learning, handling to managing

Repeatably | Measurably | Comparably

The Hidden Costs of Poor Incident Management

The most obvious cost of a cybersecurity incident is often just the beginning. Behind the scenes, a poorly managed incident highly-likely will :

• Waste countless hours in duplicated or misdirected efforts

• Cause conflicting messaging between technical, legal, and executive teams

• Delay containment, leading to broader lateral movement or deeper compromise

• Undermine compliance efforts and invite regulatory scrutiny

• Create stakeholder distrust that takes months or years to repair (if ever)

In other words, every moment of confusion or disorganization during an incident has a price tag. And yet, few organizations can clearly account for that cost, let alone compare it across events, or show measurable improvement over time.

ROI: From Risk to Responsibility

Unlike traditional IT incident management, where customer satisfaction and uptime are the north stars, cybersecurity incident management is about limiting impact, proving due diligence and increasing accountability.

The return on investment doesn’t show up as mere happy helpdesk tickets (respectfully), but more subtly as:

• Clarity over the what happened

• Proper communication and reporting

• Maintaining stakeholder trust

• Reducing or eliminating regulatory penalties

• And ultimately, reducing the number and cost of incidents over time

  
  

The Power of Cost Visibility

At the heart of any mature incident program are core business questions:

What did this actually cost us ... and how can we do better next time?

Mastering those question transforms incident response from a reaction into a core business function.

And Breach Commander is the answer.

We’re introducing incident costing as a standard feature, giving the management team the power to track and quantify the money and time costs of each incident step when that information is available.

Visit breachcommander.com and be first in line to test the new costing features!